April 2, 1999
D.O.D. Enterprises
Dan's Heating & Cooling Division

Dear Wayne,

I thought that I should let you know that we were well pleased with the way everything went on our new air conditioner purchase.

Steve was very easy to talk to and decided what size unit we should have for our house size. He measured the house and recommended the size indicated. He showed us literature on the unit and answered any questions that we had regarding the system. We decided to have the unit installed before the busy season. We were glad to get everything done in such a short time.

We feel that Joe and Jerry did an excellent job on the installation. They were very pleasant and easy to talk to if we had any questions. I feel that they really put a lot of effort into making the installation neat in appearance and of excellent quality.

I also very much appreciate the Extended Warranty. We should be in good shape well into the future as far as any breakdowns are concerned. To sum it all up, we were well pleased all the way around. You have a good crew, hang on to them. We look forward to doing business with you in the future.

Sincerely,
Rob Look